FAQ

Yakuzen (herbal medicinal cuisine) focuses on 'preventive medicine,' which aims to build a body that stays resilient against illness. It doesn’t have to be complicated—simple practices, like choosing meals that keep your body warm, can go a long way in preventing illness. This mindful approach is at the heart of Yakuzen.

Just like humans, a significant portion of a dog's body is made up of water, making hydration essential for maintaining good health. Hydration also helps provide nutrients on days when your dog has little appetite and can aid in cleaning their mouth by washing away food debris after meals.

Inzen' is derived from the classic Yakuzen (herbal medicinal cuisine) text 'Inzen Seiyou.' At Inzen Hinata, our Wanko Dashi was developed with the goal of promoting health in everyday life. Its biggest appeal lies in its dual purpose—not only does it support a healthy body, but it also provides hydration through a flavorful broth.

For dogs that are sensitive to flavors, start with a small amount. Be cautious when offering a stronger concentration of Wanko Dashi, as some dogs may refuse lighter flavors afterward. Adjust the preparation based on your dog’s preferences and reactions.

It smells no different from regular broth.

For cold brewing, put the Wanko Dashi pack in water and refrigerate for about 6 to 8 hours before removing it.
For hot brewing, put the Wanko Dashi pack in water and bring it to a boil. Once boiling, reduce to medium heat and simmer for about 5 minutes before removing the pack.

Yes, the contents are edible. We recommend drying the used Wanko Dashi pack thoroughly and sprinkling it over your dog's food as a topping. It enhances both the flavor and texture, making it a great way to use every part of the pack.

As a general guideline, your dog needs about 50cc of water per kilogram of body weight per day.

If it's too cold, it may chill your dog's stomach and cause digestive issues. Serving it at room temperature is recommended.

Yes, it’s perfectly fine. For dogs that are sensitive to flavors, start with a diluted version. If you begin with a stronger concentration of Wanko Dashi, your dog may develop a preference for richer flavors and refuse lighter ones. Adjust the concentration based on your dog's preferences and reactions.

No, we do not use any additives.

There’s no particular issue, but as it’s designed for dogs, we recommend refraining from drinking it yourself.

No, there are no side effects. All ingredients are naturally sourced and safe.

During our pre-release monitoring trials, no allergic reactions were reported. However, since every dog’s body is different, the possibility of an allergic reaction cannot be entirely ruled out. If you have any concerns, we recommend consulting your veterinarian before use.

There’s no specific rule. You can give it to your dog anytime—whether for hydration or as a complement to their meals.

Store in a cool, dry place away from high temperatures and humidity.

To prevent the absorption of odors from the refrigerator, we recommend storing it in an airtight container, such as one with a lid that has a rubber gasket.

Before using the Wanko Dashi pack, please check the best-before date indicated on the packaging.

It will keep for two days in the refrigerator, including the day it was brewed.
That is, 'Wanko Dashi' should be consumed on the day it’s made or the following day.

If your dog consumes the 3g of powdered contents from the Wanko Dashi pack, it contains approximately 14.7 kilocalories per 3g.
For the brewed Wanko Dashi, it’s about 1 kilocalorie per 100cc.

It is generally safe as long as the recommended serving size is followed. However, if your dog has any pre-existing conditions, including kidney issues, or is on a restricted diet or therapeutic food, we strongly recommend consulting your veterinarian. Please share the product's ingredients with your vet before use to ensure it is suitable for your dog.

It is generally safe as long as the recommended serving size is followed. However, if your dog has any pre-existing conditions, including heart or liver issues, or is on a restricted diet or therapeutic food, we strongly recommend consulting your veterinarian. Please share the product's ingredients with your vet before use to ensure it is suitable for your dog.

If your dog is eating regular food without any issues, it’s generally safe to give this to puppies a few months old. However, if your puppy is very young and tends to have a sensitive stomach, it’s best to wait until they are over a year old when their digestive system is more developed.

The fishmeal ingredients are sourced as follows: bonito from Kagoshima, anchovy (iriko) from Nagasaki, and mackerel from Kumamoto. As for the Yakuzen (herbal medicinal cuisine) ingredients, eucommia leaves are sourced from Japan, while the other herbal ingredients are from China, with final processing conducted in Kagoshima, Japan.

Please consult your veterinarian and share the product's ingredient list with them before use.

We’re sorry, but the proportions of the ingredients are not disclosed.

Wanko Dashi is not intended to provide specific therapeutic effects or treatments. Instead, it is designed to support your dog's health by promoting proper hydration and enhancing the nutritional value of their meals.

Wanko Dashi is primarily designed to be used as a broth, as proper hydration is essential for maintaining your dog’s health. Therefore, we recommend preparing it through cold brewing or hot brewing as suggested.

We may have samples available during events, but currently, we do not offer trial products through the website.

No, it does not contain any harmful substances.

Wanko Dashi is developed for dogs, but it is also safe to use for cats.

Yes, you can. By adding a new address in the 'My Page' section, you can have the product shipped to a different address from the one registered.

If the same error occurs when you try to purchase again, we apologize for the inconvenience. Please contact us and include the error message so we can assist you further.

1. Please check your spam or junk folder in your inbox.
2. Confirm that there are no typos in the email address associated with your account.
3. Check your email settings, spam filters, and whitelist.

If the issue persists, we apologize for the inconvenience. Please contact us at the following email address, providing your name, phone number, and the date and details of the issue:
support@wankodashi.com

Currently, we do not offer gift wrapping.

Currently, we offer two payment options: credit card and bank transfer.

Currently, we do not offer the option to select a specific delivery date and time.

Your order will be shipped within 5 business days after confirmation. Delivery time may vary depending on the region, but it typically takes 2 to 9 days. Please be aware that currently Wanko Dashi is only available for domestic shipping within Japan.

Shipping will be via Yamato Transport's Nekoposu (post) or Takkyubin (courier). The shipping method will depend on the order quantity, with either mailbox delivery or standard delivery.

Unfortunately, we are unable to accommodate requests for a specific shipping company.

The shipping fee for single items is a flat rate of 500 yen nationwide, while subscription items are eligible for free shipping. Please be aware that currently Wanko Dashi is only available for domestic shipping within Japan.

If the order quantity is small, it can be delivered to a delivery box. However, please note that the minimum size for delivery is size 60, so be sure to check the size capacity of your delivery box.

We will investigate the current status and cause of the delay. Please provide your order number, the name of the person who placed the order, and your contact phone number through the inquiry form. We will contact you once we have confirmed the details.

Once the order is confirmed, cancellations for customer-related reasons are generally not accepted. If the product is defective, please contact us following the guidelines outlined in the 'Notations based on the Specified Commercial Transaction Act' section.